[serendipitous soul]

I made a complaint against the Front Office Manager and I received an apology from the General Manager. However, it didn't acknowledge any wrongdoing rather just an apology for lack of better service. It included his direct line and email if there wasn't significant improvement. Is this a normal boiler plate apology?
S*xual harassment report

[Kate]

Only idiots acknowledge wrong doing ,
Especially when many customers are whiny and out of line .
What were you after ? Material for litigation ?

And since you did NOT elaborate on the violation ,
We are left to assume it was a petty issue and the apology was more than sufficient .

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