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09-19-2007, 05:49 PM

serendipitous soul serendipitous soul is offline

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Hotel: Has anyone ever made a complaint at a full service large franchise hotel?

I made a complaint against the Front Office Manager and I received an apology from the General Manager. However, it didn't acknowledge any wrongdoing rather just an apology for lack of better service. It included his direct line and email if there wasn't significant improvement. Is this a normal boiler plate apology?
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